Infrastructure Services
Managed Services &
Network Operations
Alpha Nextgen delivers turnkey managed services for telecom operators and OEM vendors covering preventive maintenance, corrective maintenance, NOC/OMC operations, OSP maintenance, and full field team management across telco and non-telco scopes.
Your Network.
Our Accountability
Keeping a telecom network operational at scale demands more than reactive fault management it requires a disciplined, structured operations partner with the people, processes, and tools to prevent issues before they occur. Alpha Nextgen’s Managed Services practice provides operators with a fully managed operations capability: from monthly preventive maintenance routines and corrective fault resolution to 24/7 NOC surveillance, OSP outside plant management, and commercial power management. We currently manage 970 sites on an active Telco/Non-Telco MS contract and have delivered complete 3-year MS programmes for Pakistan’s national Safe City projects.
DELIVERABLES
Full-Spectrum Network Operations
From preventive maintenance and corrective fault management to NOC operations and OSP network maintenance we keep your network running at its best.
01
Preventive Maintenance
Structured preventive maintenance programmes ensure your network operates reliably under normal conditions. Alpha Nextgen’s PM routines cover monthly structural checks, functional tests, software and hardware verification, battery checks, microwave property maintenance, power supply testing, grounding tests, and antenna checks for both telco and non-telco site scopes.
Includes:
- Monthly structural & functional checks
- Battery checks
- Microwave & property maintenance
- Annual power supply & grounding tests
- Antenna testing
- Full telco & non-telco coverage
02
Corrective Maintenance
When issues arise, our corrective maintenance teams respond rapidly managing alerts, executing disaster recovery procedures, and resolving failures within contracted SLA windows. We cover corrective maintenance for both telco and non-telco infrastructure scopes.
Includes:
- Alert management
- Disaster recovery
- Fault resolution within SLA
- Telco & non-telco coverage
- Full documentation & reporting
03
OSP / Outside Plant Maintenance
Our 24/7 OSP maintenance service covers the full outside plant network from preventive route and span inspections to corrective fault repair, cable installation, splicing, duct/manhole work, and civil restoration.
Includes:
- Route & span inspections
- Manhole cover inspection
- OTDR, power loss, PMD & chromatic dispersion measurements
- Corrective repair & cable restoration
- Civil works
- Documentation management
04
NOC / OMC Services
Alpha Nextgen operates NOC and OMC functions for multiple operators simultaneously providing network surveillance, helpdesk support, performance management, OSS application management, dispatch coordination, and network configuration management. Running maintenance activities for several operators enables us to deliver best-in-class performance at the lowest possible cost.
Includes:
- Network surveillance
- Helpdesk & support
- Performance management
- Dispatch coordination
- OSS support & application management
- Network configuration management
05
Field Support Teams & VIP Assurance
Dedicated field support teams embedded within your operational structure handling trouble ticket management, antenna tilt changes, power equipment/genset maintenance, media management, DG fuelling, and commercial power management. VIP customer call assurance is a core part of our managed service delivery.
Includes:
- Trouble ticket management
- Antenna tilt changes
- Genset/power maintenance
- DG fuelling & commercial power management
- VIP customer call assurance
- Media management
06
IP Network Management
Beyond physical infrastructure, Alpha Nextgen provides IP network management services covering network surveillance, performance management, configuration management, and application monitoring for IP/MPLS core networks.
Includes:
- IP/data core performance monitoring
- Network configuration management
- Alarm management
- Application performance monitoring
- MPLS monitoring
Industries We Worked With
Built For Your Industry
* We tailor every solution to your specific data requirements and compliance needs.